Operations Lead - ShareChat TV (Long-form Content)

Bengaluru, Karnataka, India | Content & Operations | Full-time | COVID-19 remote

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Job Overview

We are looking for an Operations Lead with written and spoken proficiency in Tamil/Malayalam/Marathi and has some experience in managing key partners. You will be onboarding and managing the key accounts, handling their queries, and providing visibility operations to key partners on a daily basis. You will also be managing Long Format content on Sharechat under various genres as assigned. You will be responsible for solving queries of partners by coordinating with different teams and verticals to increase partner’s satisfaction on our platform.

 

Responsibilities:

 

  • Identify and analyze the creator ecosystem and various formats of Long-form Content
  • Onboard potential KOLs, independent partners/Individual creators, and Publishers on share chat across Genres.
  • Creates a systematic, process-driven approach to maintain and manage partner relationships and therefore increase the stickiness of partners on ShareChat
  • Manage, execute and liaise with all major content creators and ensure weekly optimization of operations. Analyze partner performance and execute strategies and initiatives to improve the performance and drive success and efficiency.
  • Forecast, measure, and report the results of various projects with partners, Build and maintain relationships with Partners/creators and streamline their timely delivery. Working closely with cross-functional teams and planning as per the content pipeline.
  • Uses a professional approach in answering calls/replying via support tools and provide information about products and services, taking input of issues.
  • Escalate unresolved queries to respective departments for accurate redressal

Required Skills:

  • Written and spoken fluency in language and business proficiency in English
  • Previous experience in managing key partners, online community relations, support, marketing is a plus
  • Previous experience in social media domains involving entertainment/music/entertainment/arts, crafts/sports/fashion blogging/tech-related media content writing, etc would be a plus
  • Basic skills in MS Excel (or Google Sheet) and MS Word (or Google Doc)
  • Strong ability to work independently, under pressure, and meet deadlines
  • Deep interest in solving issues and making partners happy
  • Discipline and rigor to ensure day to day tasks are closed with no lags
  • Attention to detail