Senior Associate Client Solution

Bengaluru, Karnataka, India | Marketing | Full-time | COVID-19 remote


Job Description:

  1. Manage and grow post-sale client relationships with advertisers of all sizes
  2. Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution.
  3. Work with internal teams to guide inventory allocation
  4. Monitor and analyse ad campaigns, and proactively take initiative to improve results
  5. Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
  6. Analyse campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
  7. Share marketplace feedback and guide our advertising strategy
  8. Support and work with sales team on pre-sale research and pitch
  9. Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

Job requirement

  1. At least 3+ years of experience in account management/client services roles in digital marketing -- agency experience is a big plus.
  2. Experience managing branding/Performance Campaigns with a deep understanding of their challenges
  3. Ability to analyse data and identify insights to assess campaign performance
  4. Proactive attitude with excellent project management, organizational, and analytical skills
  5. Experience diagnosing and solving technical problems with product and engineering teams is a big plus.
  6. Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
  7. Experience using Excel or Google Sheets
  8. High attention to detail and very organized
  9. Self-starter, a fast learner who has critical thinking