Operations Associate-2 (Moj - General Entertainment)

Bengaluru, Karnataka, India | Content & Operations | Full-time | COVID-19 remote

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Job Overview:
In this role you would be responsible for identifying original content creators, on-boarding and growing their portfolio on the platform. Developing strategies to achieve maximum engagement and service goals for the accounts they are servicing.
What you’ll do:
  • Operate as the point of contact for regular support on operational matters, like problems in posting, app bugs, understanding the product, content suggestions etc.
  • Build and maintain strong, long-lasting customer relationships with his/her portfolio of content creators.
  • Acquire an understanding and share the content needs of our platform and make sure that their portfolio creators are following the content demands shared with them.
  • Understanding of ShareChat and our target audience and users is a must.
  • Deep understanding of the culture, latest trends and pop culture of the region to advise clients better to ensure deeper engagement.
  • Ensure maximum engagement by the content creators on the platform, using the internal technical tools.
  • Serve as the link of communication between content creators and internal teams.
  • Resolve any issues and problems faced by his/her portfolio of content creators promptly and deal with complaints to maintain trust.
Who you are:
  • You will be adept in building strong relationships with strategic customers.
  • Will have a deep interest in the local culture, trends, and pop culture and will be able to identify needs and requirements to ensure deeper engagement and reach for his/ her portfolio of content creators.
  • Good understanding of social media platforms and trends.
  • Strong understanding of user-generated content management and account management.
  • Proven ability to juggle multiple account management at a time.
  • Experience in providing solutions based on user needs.
  • Strong communication and interpersonal skills with aptitude in building relationships with strategic users.
  • Discipline to respond to user’s demand on time.
  • Excellent organisational skills.
  • Ability in quick problem-solving & work in a demanding, fast-paced environment.