Operations Associate - 1 (Chatrooms Operations)

Bengaluru, Karnataka, India | Content & Operations | Full-time | COVID-19 remote

Job Overview:
We are looking for associates who are fluent in languages (Haryanvi/Malayalam/Punjabi/Marathi)  and will be instrumental in helping us in monitoring performance of hosts in audio chatrooms and ideating chatroom topics for discussion for the specific lingual groups. Chatrooms are meant for ShareChat users to get into an audio chat and text chat without their identity getting disclosed. You will drive regular communication with the grade -1 host community and will be actively involved in increasing their engagement on our platform.
 Chatroom ops:
  • Understand our target audience and users
  • Use their understanding of the different target audience, latest trends and pop culture of the region to ideate better engagement concepts for grade-1 hosts
  • Proactively research and build relationships with hosts to facilitate their growth and promote capabilities on platform
  • Review ShareChat and other platforms, to discover talented creators in specific categories
  • Regular communication with the top users, collecting feedbacks, and suggesting ways for them to drive more engagement
Required Skill sets: 
  • Fluency in languages (Haryanvi/Malayalam/Punjabi/Marathi) and business proficiency in English.
  • Deep passion for the online creator landscape and/or experience as a ShareChat creator, with a passion for finding, developing and managing ShareChat creators. Experience in the audio content industry is a plus. 
  • Previous experience in managing online community relations, marketing, sales is a plus
  • Basic skills in MS Excel (or Google Sheet) and MS Word (or Google Doc)
  • Strong ability to work independently, under pressure and meet deadlines
  • Deep interest in the local culture, trends and pop culture
  • Ability to connect with the target audience and have a creative bent to get them to engage more will be an added plus
  • Discipline and rigor to ensure day today tasks are closed with no lags
  • Attention to detail